S&P Global Productivity Services Engineer in Pasig City, Philippines

The Role

The Workplace Productivity Services Engineer will provide engineering support for multiple infrastructure technologies, including Mac and Windows PCs, Android and iOS mobile devices, and file and print services.

The Impact

  • Assist with the implementation and upgrades of the above technologies to enable business value and adoption. Assist with the implementation of support tools and processes related to the same.

  • Provide input on IT Strategy, operations and innovations as related to infrastructure technologies.

  • Help drive enhanced workplace productivity service capabilities to increase user productivity as an industry differentiator.

Responsibilities

  • Provide engineering support to our outsource partner, both reactively for complex requests and issues and proactively for projects.

  • Ensure product engineering and lifecycle processes are followed.

  • Ensure enterprise standards, goals and compliance are maintained and adhered to.

  • Act as an SME on infrastructure projects.

  • Oversee and help drive the implementation of key enterprise initiatives related to workplace productivity technologies.

  • Interact with key business IT and stakeholders to proactively identity business problems and opportunities that can be addressed with innovative technology solutions.

  • Work collaboratively with other members of Workplace Services to influence future technology decisions.

Qualifications

  • Bachelor s degree preferred.

  • 4 or more years experience in infrastructure engineering.

  • 4 or more years experience supporting Microsoft Windows and Apple Macintosh operating systems.

  • 4 or more years experience with Active Directory.

  • 3 or more years experience with PowerShell scripting

  • Experience with Citrix Virtual Desktop Infrastructure (VDI) technology.

  • Experience with Microsoft cloud technologies such as Office 365 and Intune.

  • Strong communication skills (verbal, written and presentation).