S&P Global Collaboration Engineer in Pasig City, Philippines

TheRole:

Collaboration Engineer

The Location:

Silver City 2 Building, Pasig City

The Team:

The S&P Global Workplace Services Team provides S&P Global employees with digital services including productivity, collaboration and authentication services required to perform their jobs.

The Impact:

This role will provide key operations support function to assist with service delivery and ensure that our manage service providers deliver high quality support.

What s in it for you:

  • Opportunity to be part of a pioneer team in Manila

  • Lead, support and contribute to Global initiatives and projects

Responsibilities:

  • Perform remote analysis, diagnosis, and resolution of complex messaging and collaboration problems for end users, and recommended and implement corrective solutions.

  • Meet on a daily basis with managed service provider to improve quality of support and identify continuous improvement opportunities within the Workplace Service and End User Computing towers.

  • Serve as the first escalation point for issues that managed service provider support team is not available to resolve

  • Perform Office 365 administrative functions including license assignment, mailbox administration, report generation and other Box administrative tasks

  • Administer web conferencing licenses, report generation and other web conferencing administrative tasks

  • Assist with key Workplace Services initiatives and projects including web conferencing consolidation, mailbox consolidation, box home drive migration and other key Workplace Service projects.

  • Provide hyper care and end user support for Workplace Services transformation initiatives

What We re Looking For:

Basic Qualifications:

  • Must have at least 3 years of end user administration experience

    • Should have skills and confirmed experience with following products:*

      o Skype for Business Online

      o Lync Server 2013

o Windows Server 2008 - 2012

o Office 365 o Microsoft Exchange o Box o Active Directory o PowerShell scripting a plus
  • Strong written and oral communication skills

  • Can provide positive customer service functions and operate in a service-oriented environment.

  • Has the ability to flex in a manner that will allow them to interface with Level 1 thru 3 help desk staff, engineering team members and end-users and customers as necessary.

Preferred Qualifications:

  • Preferably 4 years of help desk experience

  • Experience in a large, geographically dispersed environment and working on large scale enterprise projects

  • Ability to interface with executives and provide executive support

  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Experience working in a team-oriented, collaborative environment.

  • Must be amenable to night shift (US hours) and must be flexible to work on shifting schedule per business requirement

About Company Statement:

    • S&P Global Market Intelligence - *

At S&P Global Market Intelligence, we know that not all information is importantsome of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE:

SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com - marketintelligence.

EEO Statement:

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race - ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.