S&P Global Associate, Platts Order Administration in Pasig City, Philippines

S&P Global Platts

The Role:

As Platts Order Administration Associate, you are responsible for processing new customer contracts - subscriptions, renewal contracts - subscriptions and revisions on existing contracts - subscriptions for proper terms, contract pricing, invoicing, correct sales policies and product fulfillment. Process all customer contact revisions as requested by Sales, Client Services & Credit & Collections. Responsible for all escalations to Sales, Client Services or Credit & Collections via telephone or written communication via SFDC. This position is responsible for ensuring customer product fulfillment is correct and reconciled. Assist to trouble shoot all customer queries on invoices and product fulfillment

The Location:

Silver City 2, Pasig City 1604, Manila, Philippines

The Team:

You will be part of a dedicated and in-house Order Management team in Manila for S&P Platts Philippines.

The Impact:

You will be responsible in the overall Order Management processing for Billing, Collections and Fulfillments for S&P Platts

Responsibilities:

  • Responsible for ensuring all Sales Orders are following Platts Sales Guidelines

  • Performs data entry in Oracle11i for Platts products for client invoicing after validating pricing on sales contracts including checking that all discount approvals have been secured.

  • Performs data entry in Ungerboeck for all conference attendees as well as email delivery of invoice to client

  • Processes monthly renewals per policy and communication to Sales Team

  • Responsible for all product entitlement for fulfillment via all Platts various fulfillment platforms, as well as email bounce backs on invoices, welcome emails & product delivery

  • Runs various reports from Oracle to monitor the billing of customer renewals & other regular billing tasks

  • Responsible for participation in the Platts Auto Rec Tool program with Channel Partners & the Platts Rec Log program for internal platforms to research mismatches & work with Sales on resolutions

  • Responsible for core fulfillment tasks such as monitoring Platts Permissions inbox, contribute to monitoring the Fulfillment Control Report, monitoring the file feeds & confirmations from platforms

    • Responsible for checking the actual receipt of all email delivered PDFs and reporting back to Product Ops - Client Services
  • Due to work shifts, follow natural alignment to regional Sales Teams & create a good working relationship w Sales Teams

  • In addition to standard product line, process all conference sponsorships, advertising, internal complimentary requests, Infostore orders, Petromedia Post Pay, GTS orders and others as Platts continues to acquire acquisitions

  • Work across Platts organization to resolve any client issues in a timely manner regarding invoicing or product entitlements via various fulfillment platforms

  • Responsible for fulfilling all audit requirements throughout year

  • All work is accepted via Cases in SFDC, document all communication around orders via SFDC

    • Completes other assignments as required and - or assigned.

What We re Looking For:

  • Intermediate level of computer skills and proficiency in MS Office software.

  • Good understanding of the Platts Sales Guidelines and policies

  • Continual education through on the job training, professional journals, literature, and attendance at appropriate seminars and conferences.

  • Demonstrated aptitude for problem-solving and critical thinking.

  • Ability to determine solutions for customers and get the big-picture view of the client contract & product fulfillment

  • Demonstrated initiative.

  • Organizational effectiveness skills.

  • Good written and oral communication skills.

  • Ability to communicate well verbally & in writing

  • The incumbent should have the ability to prioritize and manage multiple tasks simultaneously and remain cognizant of deadlines and schedules.

  • Must be thorough, detail-oriented, organized & able to perform with a high level of accuracy

  • Ability to work in a fast-paced and changeable environment

  • Ability to quickly master new technologies.

  • Ability to communicate effectively with all levels of management

Qualifications:

  • Bahelor s degree on any field.

    • Good Accounting - Bookkeeping skills and can understand numbers at a glance.
  • Excellent English communication skills.

  • 2-3 years of Order Management experience highly preferred.

  • Proficient in Microsoft Excel.

  • Mid-shift Work (4pm-1am)

  • Flexible schedule to meet important deadlines

About S&P Global Platts

At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with conviction. We re the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.

S&P Global Platts is a division of S&P Global (NYSE:

SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.For more information, visit www.platts.com

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race - ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.