S&P Global Technical Support Associate in Makati City, Philippines

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The Role:

Technical Support Asscoiate

The Location:

Makati City, Philippines

The Team:

You will have the opportunity to work within a global team setting that contributes directly to a client base to ensure client satisfaction.

The Impact:

Ensures that client concerns and requests are resolved in a timely, efficient, accurate, and professional manner demonstrating excellence in service and commitment to client satisfaction balanced with a concern for profitability and growth of the company.

What s in it for you:

  • Collaborative work environment where you provide daily assistance to our clients

  • Opportunity to work with an industry leader within the financial industry

  • Growth opportunities within a vast segment of the company

Responsibilities:

  • Responsible for product - technical support.

    • Contributes expertise in testing upgrades and new releases from a client perspective.

    • Provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions all via phone and e-mail.

    • Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.

What We re Looking For:

Bachelor s degree in an IT or Data Science field or equivalent education - experience. Basic understanding of finance industry, proficient in computer applications and operating systems is preferred.

Basic Qualifications:

  • Background in service deskandcustomer base support setting

  • Experience with customer support via telephone and email

  • 6 months to 1 year of customer support within an IT setting; fresh graduates may be considered.

  • Those without or have an incomplete degree can still be considered if they have the corresponding work experience or skills set

  • Ability to collect, analyze and summarize data to prepare clear reports

  • Strong MS office (Word, Excel, PowerPoint)

  • Must be willing to work in theNight Shift (shifting schedule)