S&P Global TechOps Application Support Analyst in Hyderabad, India

S&P Global Platts

TheRole:

Techops Application Support Specialist

The Location:

Hyderabad (India).

The Team:

Level 2 support technician in a high quality 24 X 7 technical system - application support Team. Providing support to Platts applications that are utilized by both an internal & external Global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework

The Impact:

Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents.

What s in it for you:

Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations.

Responsibilities:

An active member of the Level 2 Application and Middleware Support team following the guidelines of established policies and ITIL framework.

  • Responding to escalation from Tier 1 teams within specified timing in order to restore service

  • Diagnose and troubleshoot technical issues using resources that include personal technical ability, run book, solution database, diagnostics flow charts and senior members.

  • Provide in depth application support via assorted media including telephone and online collaboration and chat tools.

  • Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems

  • Understand and maintain application monitoring and performance tuning tools to identify anomalies quickly.

  • Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).

  • Provide input to administering and maintaining all production and internal environments

  • Provide input to change control implementations, backup and roll-back plans

  • Act as a technical resource for internal and external projects

  • Utilize and contribute to robust procedures and processes within the TechOps team

  • Responding to logged service requests, account administration, software installations and general application and server administration.

  • Maintain good working relationships with internal departments as well as 3rd party vendors.

  • Fast learner and someone who s exploring opportunity to learn new technologies.

What We re Looking For:

Basic Qualifications:

  • 2 years experience in an hands-on application support - tech lead role

    • Extensive problem solving and debugging skills

    • Experience in providing services to agreed SLA s and OLA s

    • Experienced in Problem and Incident Management supporting a large corporation

    • Experience with working in an ITIL framework

    • Excellent interpersonal and communication skills

    • Flexible in working outside of core business hours at short-notice

    • 2 years previous experience in troubleshooting & supporting applications running on Linux

Preferred Qualifications:

BE - B Tech

_About S&P Global Platts_:

At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We re the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.

S&P Global Platts is a division of S&P Global (NYSE:

SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com