S&P Global MANAGER in Ciudad Autonoma de Buenos Aires, Argentina
Manager of Content Operations
Public Ownership & Investor Activism
The Public Ownership & Investor Activism team in Buenos Aires, Argentina is primarily responsible for Sourcing, Extracting, Storing, and Linking Ownership positions of Publically Listed Companies sourced from native language documents. The team in BA is divided into two large components, Quality and Production but given the nature of work that happens on the site and driven by priorities each vertical supports the other when the need arises. The production vertical primarily looks at making sure we are sourcing the information timely, extracting all relevant data with utmost quality, and storing that information properly in our tools. The team also manages multiple workflows within and across global teams and ensures they function properly. Enhancement of tools, prioritizing bug fixes, and improving the workflows also comprises the core components the team is responsible for.
Responsible for timely and accurate ownership data collection for multiple key markets.
This role is also responsible for making sure the KPIs are consistently being met.
Responsible for managing cost of operations of the division under the role including T&E, training, etc.
Responsible for end to end management of projects and reporting out to senior management.
What s in it for you:
Opportunity to lead a truly global team managing members from various nationalities.
Collaborate across boundaries for impactful projects
Learn and lead lean and cutting edge automation projects.
Leading a production team of 50 linguists through 4 Team Leaders, managing all major markets - countries.
Responsible for the day-to-day management of the performance and quality of work of large operational teams to ensure accuracy and efficiency of process workflows.
Present and execute on ideas for improving overall departmental processes, procedures, and tools.
Prepares various monthly production - quality reports and dashboards and any other research report providing detailed analysis, highlighting progress and relevant issues to be resolved and sharing those with key stakeholders.
Proactively working with the Team Leaders in identifying development - training needs of the team and making sure those are provided at regular intervals.
- Have a strong bend towards Automation and proactively drive regular Lean & Automation projects in the team to meet the domain targets. Also build a strong culture and governance around these in the team.
Working closely with domain leaders - peers including data management in executing key projects, monitoring their health regularly, and reporting out to senior stakeholders.
Partnering closely with peers - leaders across domains to leverage existing solutions should they have a material benefit for our dataset.
Monitor shift allocation, leaves, over time, and changes in Workday.
Cascading organization strategy and important updates to the entire team on regular intervals and making sure the entire team is aligned with the objectives.
Hiring the right talent in the team and also responsible for retaining top talent.
Ensure clear and seamless communication across levels and teams.
Communicate clearly on Pay for Performance culture and principles and the linkage to Rewards
Manages the performance review process, talent development and talent management responsibilities. Identifies individual strengths to appropriately delegate work amongst team.
Ensures all organization policies are followed in the team.
What We re Looking For:
University degree (Post Graduate degree preferred)
5 years of work experience leading teams in multinational companies
- Fluent in English and Spanish:*
Excellent oral and written communication skills
Ability to work both independently and within a team environment.
Proven ability to think analytically; the skill to understand and evaluate complex issues and collate information into reasoned arguments.
Demonstrable ability to manage own time as well as priorities whilst working effectively under pressure and within a team across different locations.
Good knowledge and understanding of the business operations and can relate their contributions to those of the business.
Ability to implement processes effectively. Solves a variety of problems within their operational setting and provides solutions based on best practices and existing precedents.
Strong project management skills
Good numerical ability and accurate reporting
Good communication skills for leading the teams and to align teams with client deliverables
Thorough knowledge MS Office Excel, PowerPoint& Word
Understanding of LEAN principles and Automation tools will definitely be an expectation from this role.
Interested candidates must formally apply with the following two document:
Cover letter clearly stating the statement of purpose.
Internal Eligibility criteria
Level 9 & above and must have completed minimum 6 months in the role on August 31st, 2018
- Managers - Senior Managers interested in a lateral move may apply as well.
Candidates who have applied for any IM opportunity before may also apply for this vacancy.
*About S&P Global *
S&P Global includes Ratings Services, Market Intelligence, S&P Dow Jones Indices and Platts. Together, we re the foremost providers of essential intelligence for the capital and commodities markets.
Additional information is available at www.spglobal.com
S&P Global is an equal opportunity employer:
Minority - Female - Disability - Veteran. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to firstname.lastname@example.org and your request will be forwarded to the appropriate individual.